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Frequently Asked Questions



ACCOUNTS

 

How do I open an account with ABC Bullion?

Online

Simply complete the appropriate online application. It is a very efficient process that takes a few minutes to complete. You may need to enter details found on your:

  • Driver's Licence OR
  • Passport

ABC Bullion verifies your identity via an external company, VEDA. ABC Bullion is advised within seconds of the result of your verification and will instantly notify you that your account is open; or if required, request further identification documents.

In Store
We can open an account for you at our offices. Please ensure that you bring at least one of the following forms of identification with you:

  • Driver's Licence
  • Passport
  • Medicare Card

If you have any concerns about how we manage your personal information please check our Privacy Policy.


I have forgotten my client code, how can I find it?

ABC Bullion takes its privacy obligations seriously.  To ensure compliance with the Australian Privacy Principles and to maintain a high level of security for your investment, please email us or phone us on 1300 361 261 and after verifying your ID, we can provide these details to you.


I created an account with ABC Bullion but did not receive a client code?

This sometimes happen when our website identifies that you have been inactive for a while. Please email us a copy of your ID and after verifying, we can provide these details to you.

How do I update my personal details?

We will ask you personal details over the telephone to ensure security of your account and investment.

I am not based in Australia; can I still trade with ABC Bullion?

Yes, passing our Know Your Client (KYC) process.

How do I subscribe to your newsletter?

You can subscribe by filling in your details here.

*To unsubscribe from receiving our newsletter, you can either follow the link in any email newsletter, or alternatively, send us an email and we can ensure you are unsubscribed.
 

BUY & SELL

 

Can I purchase metal from your offices?

Yes! You don't need an appointment or an account prior to visiting our offices. If you make a purchase in excess of AUD $4,999 you will need to open an account online.


Do I need any forms of identification to make a purchase?

If you attend our office and purchase metal up to $5,000, personal identification is not required. There is a limit of $4,999 per person per 24 hours.

If your purchase is $5,000 or more we require you to have an account, and therefore, require personal identification.

Know Your Customer (KYC), domestic and international anti-money laundering requirements, which involve having government issued photographic documents for all clients - whether buying or selling - actually helps to protect you. It means we can greatly reduce the risk of inauthentic coins and bars entering the market.


Can I lock in a price for metal?

As an account holder you can lock in a price online 24/7, 365 days a year or during our business hours by calling our office.

Once you have locked in the price and confirmed your order or purchase order you are then bound by the Terms of Business.


How do I sell my metal to ABC Bullion?

More info on selling your metal to ABC Bullion available here.


How much should I allocate to precious metals?

It is not possible for ABC Bullion to tell you how much you should invest in gold or silver as we do not know your specific financial situation and objectives./p>

Due to their low correlation to most mainstream assets, many of our clients use gold and silver to diversify their investments. Others use them as a store of wealth or for protection against inflation.

Research by the World Gold Council in various countries shows that adding between 2% and 10% in gold to a portfolio over the past decade would have resulted in higher risk-adjusted returns.

We recommend that you obtain professional financial advice about the percentage allocation that is appropriate to your personal circumstances before making any decision.

We suggest using the World Gold Council research as well as year-by-year historical returns for gold, silver and platinum in Australian dollars, available from our Market Statistics page, as a starting point for discussions with your financial advisor.


Should I buy gold or silver, or both?

Gold and silver tend to move together but as they have different supply and demand drivers, one can outperform the other at times - as demonstrated on our Market Statistics page, which shows the year-by-year historical returns for gold and silver.

It is difficult for us to recommend which metal to buy as we do not know your specific financial situation and objectives but we have found that ABC Bullion clients tend to one metal or the other:

  • 63% of our clients only invest in gold
  • 19% of our clients only invest in silver
  • 13% invest in both and of those, the average allocation is 80% to gold and 20% to silver

What product should I buy?

The majority of our clients prefer to store their metal with us as they do not want to worry about their gold or silver being stolen. Other clients prefer to have bars and coins under their control and immediately accessible.

For those choosing storage with us, the majority go with pool allocated as it has no storage fees and has a cost effective price but you can also store bars and coins with us for a small fee.

If you are after a physical product, generally cast bars are cheaper than minted tablets, which are cheaper than coins. All the products we sell are equally tradable and it comes down to personal preference for aesthetics, potential for collectability and price.

Regarding sizes, generally the larger the weight of the product the cheaper it is on a per ounce basis. However if you are likely to want to sell part of your investment over time instead of in one lump sum then breaking up your purchase into smaller sizes gives you flexibility when it comes to liquidating your investment.


Are precious metals taxed?

While gold and silver do not attract GST (as long as it is of the right purity and from a recognised manufacturer like ABC Bullion) they are treated by the ATO like any other investment asset.

As a result, your purchases and sales of precious metal will have tax consequences and you should seek professional advice on how to report any gains or losses on your income tax return.


COLLECTION, DELIVERY & STORAGE OPTIONS

 

How do I know when my order will be ready for collection?

Collection of order(s) can only be facilitated once payment has cleared into our account, you will also be emailed a remittance advice confirming this. Your remittance advice will contain information of when your product will become available for collection. When collecting at our state offices (VIC, QLD and/or WA), please call prior to arrival to confirm stock availability.

Can I send someone to collect an order on my behalf?

Yes, if that person is a operating authority on your account OR if they have been added to your account as a collection authority. Your nominated collection agent must bring their ID for verification purposes at the time of collection. These forms are downloadable from within your account.

How long will you hold my metals after payment?

ABC Bullion will hold your metal for 14 business days from the date that your payment clears. We ask that you make arrangements to collect at your earliest convenience.
Storing your metal adds additional costs but we can also arrange for delivery (at a fee) or assist you with moving it into a safety deposit box. You may like to look at our sister company Custodian Vaults when considering your storage options and charges.


How much is shipping/delivery charge?

In Australia, all parcels are calculated at $15 per kilogram (or part thereof) nationwide including GST.
  • Orders over $20,000 are split into 2 or 3 parcels and sent on separate days
  • Orders over $60,000 will be quoted separately and delivered by secure courier
Insurance
For your peace of mind, all parcels we deliver include full insurance cover, to protect your investment, however far it needs to travel.
This is calculated at 0.75% of the purchase price of your product.

Do you ship internationally?

Please contact us for a personalised quote on availability of this service.

How do I track my ABC Bullion order?

All parcels are sent via a third-party supplier. You will be emailed a tracking number so you can track your order through the supplier’s website.

How long will my order take to arrive?

ABC Bullion dispatches orders within a few business days after your payment clears. You will be sent a tracking number via email once your order has been dispatched.


Can my parcel be left on my doorstep if I am not at home?

Parcels are delivered straight to your door by secure courier, and a recipient’s signature is required. If no one is available to sign for the parcel, the courier will leave a note and the package will be taken to the nearest post office or depot.


How do I change my delivery address after I have placed my order?

Provided that the products have not been dispatched, please contact us to arrange an alternate delivery address.


What happens if my parcel goes missing?

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with our third-party courier. Every missing package will be assigned a unique case number by our third-party courier and can take up to 8 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be additional postage fee.


Can you combine my orders and refund my shipping?

Unfortunately, due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through to the warehouse system. We want to get your metals to you as fast as possible, so our warehouse processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds.


What are my storage options?

We have four different storage options available to you.


How often do you send out storage statements and audit reports?

Storage statements and storage invoices are automatically sent out to clients at the end of each quarter (every three months).
Audits of our physical metal holdings are conducted every six months and the audit reports are uploaded to our website. ABC Bullion has appointed William Buck Chartered Accountants, to independently conduct audits of ABC Pool Allocated Products, ABC Secure Products and ABC Premium Products.


Can I store metal with ABC Bullion if I do not have an account?

Whilst you aren't able to store your metal with ABC Bullion without an account, we do have a storage solution for you. Our sister company Custodian Vaults offers a secure, discreet and affordable storage solution.
 

ORDERS & PAYMENTS

 

How do I place an order with ABC Bullion?

You can simply login to your account with your client code, email and password - once you have an account. Once logged in, choose a product, enter the quantity desired and click "Buy Now" or "Pre Order" - your products will be added into your shopping cart located on the top right corner.

*Please note that your order/price is not locked in until the checkout process is complete.

How does "Pre-Order" work?

Pre-ordering means the particular product is not currently available for immediate collection/delivery. Pre-ordering your bullion products with ABC Bullion allows you to lock in a trade at the current market price and secure your place in the allocation queue. Each product may have slightly varied availability date - you can check this by clicking on the individual product.

Why doesn't my online portfolio show my purchases?

Your metal holdings / portfolio summary includes only those transactions that resulted in metal either being added or withdrawn from your metal stored with ABC Bullion. It does not show purchases for collection and/or delivery as we do not know if you have sold them privately or elsewhere, in which case your portfolio summary would be incorrect.

What are the methods of payment available?

In Store Payment:

  • Cash - Australian Dollars only
  • EFTPOS (Cards often have a $1,000 daily limit, please check limits before payment)
  • Gift cards not accepted.
  • Credit Card - Visa, MasterCard, or American Express.
    There is a 1.9% surcharge on all credit card payments.
    For security reasons, please also provide photographic ID.
    Card must be in your name.
  • Cheque
    Pay field: Australian Bullion Company (NSW) Pty Ltd.
    No endorsed third-party cheques.
    Cheques can take up to 4 business days to clear, including Bank issued cheques.
    Funds need to clear before metal is available for collection/delivery.

Internet Payment (Invoice will be emailed to you after you have confirmed the order online):

  • BPAY or EFT (electronic transfer) – Please note that funds must clear in our bank account before metal can be collected/delivered (this can take up to two business days).
  • Credit Card (VISA or MasterCard) - Payments are processed via BPoint (a credit card surcharge of 1.9% is charged). Conditions below:
    • Australian issued cards that are 3D Secured.
    • Payment from Australian IP addresses only.
    • No payments from behind a VPN.
  • Bitcoin and alt-coins – Please select "BPAY payment"

Bank Deposit 
You can deposit or transfer to our bank account at any bank branch or Post Office. Our account details and your reference number are printed on your invoice above the BPAY details.


How do I know if my order was successful?

If you have submitted an order and are unsure if it was successful, please check your email for ABC Bullion’s invoice. This email will be titled "ABC Invoice - XXX". If you are still unable to find this email, please check your junk/spam. If you are still unsure, please feel free to contact us.

I need to change/cancel my order, how do I do this?

We are unable to amend/cancel orders after they have been placed as a legal and binding contract is formed. We strongly recommend you read and understand our Terms of Business.


OUR PRODUCTS

 

What is the difference between ABC Bullion and other brands?

ABC Bullion is our own brand of precious metals, refined in Australia and stamped with our ABC Bullion logo. ABC Refinery, the exclusive manufacturer of ABC Bullion branded products, is the only independent London Bullion Market Association (LBMA) accredited and Shanghai Gold Exchange (SGE) accredited gold refinery in Australia.
ABC Refinery has also been awarded the National Association of Testing Authorities (NATA) accreditation. These are all world recognised accreditations, attesting to the quality of all ABC Bullion product.
Accreditation by LBMA and/or SGE gives you assurance that the product you are buying is investment grade and made to the highest standard and is of its stated purity. It also makes the product tradable domestically and internationally without additional cost for assaying.
ABC Bullion also sells products from other internationally accredited manufacturers like PAMP or Royal Canadian Mint.
You may find other bullion dealers selling as “locally produced” or stamped with their own name, often at cheaper prices. In most cases these are made by non-accredited manufacturers and are likely to only be bought back by the dealer who sold them to you. Other dealers are likely to buy them back at a discount as they would require assaying and refining.

Do your products come with a certificate?

ABC Bullion
ABC Bullion offers individual certificates of authentication with all 1kg ABC Bullion gold and silver cast bars, which are also serialised. These certificates, which specify the individual bar numbers, weight, origin and metal fineness, give you even greater certainty regards the purity of investment grade precious metal bars.

  • ABC Bullion Gold Minted Tablet Range is sealed in protective ABCeal™ tamper-proof packaging, guaranteeing origin, assayed fine previous metal content, weight and quality.
PAMP 
PAMP bars are individually numbered and come with assay certificates. Certificates can be separate to the product or as part of the packaging. Most smaller PAMP minted bars are supplied in tamper proof packs known as CertiCards.

What is the 'barring premium' for ABC Pool Allocated Product?

Barring premiums cover the costs of fabricating our ABC Pool Allocated Products into a specific bar, coin or tablet at the election of a client.

The barring premium is only charged if you want to convert ABC Pool Allocated Product into physical metal for you to take out of storage. If you elect to sell back to ABC, no barring premium will be charged.


OUR PRICES

 

Why are the selling and buy back prices different?

The difference between the sale and buy back price is called a 'spread'.
These prices are different to allow for different trading and handling costs associated with selling and buying precious metals. Like any trader, ABC Bullion makes a small margin on sales of bullion, and a small margin on any bullion bought back.

What is the spot price?

Our pricing is based on current selling (ask) spot prices in international markets sourced from independent pricing sources, primarily FastMarkets, a globally recognised provider of precious metal pricing information.
The spot price is a wholesale price for multi-million dollar sized orders of bullion and doesn't take into account the cost of making the metal into coins or bars, transporting it, storing it or retailing to the investor.
Precious metals are priced in troy ounces which differs slightly from normal ounces. A troy ounce is an imperial measure and there are 31.1035 grams in a troy ounce, and 32.15 troy ounces in 1 kilogram.

How often do you update your prices?

Our prices are live and updated on a continuous 5 minute cycle on our website we have a countdown timer until the next cycle. Live prices are available on all products.

Why is the price spread more on silver than gold?

This reflects the following factors that affect all dealers in precious metals:
  1. Logistics
    It costs significantly more to transport and vault silver than it does gold. With silver being approximately 50% less dense than gold and less than 1/50th of the price, silver takes up over 100 times more space than gold for the same dollar value.
    A million dollars of gold fits in a briefcase. A million dollars of silver fits on a pallet.
  2. Refining costs
    Most silver is from mines that are predominantly copper or lead/zinc mines. Silver in its raw state forms compounds with these other metals and it takes a significant amount of energy and chemicals to separate the relatively small amount of silver. With silver being over 50 times less valuable than gold the percentage cost of refining silver is higher than gold, which tends not to form strong bonds with other metals.
  3. Market forces
    The gold market is significantly larger and more competitive than silver and one has to meet the market. The market for silver is less competitive, and this does factor into the price spread to a small degree. Because of our scale, ABC Bullion offers highly competitive pricing.

Help me understand the value of my portfolio

Your portfolio value is based on wholesale buyback (bid) spot prices at close of business Sydney time each day.
Note that the value is an approximate value only – the actual value if you go to sell your metal will be different depending on the current buyback prices for the specific products you have.

Do you pay GST on precious metals?

When purchasing investment grade gold and silver bullion, there is no GST, but the definitions of ‘investment grade’ for precious metals are very specific. Here are the standards:
  • Gold must be 99.5% pure or greater
  • Silver must be 99.9% pure
  • ​Platinum must be 99% pure
According to the ATO, “No regulations have been made to specify any other substance. To be precious metals for GST purposes, the metal must therefore be gold, silver or platinum.” By this definition, you may be required to pay GST on palladium products.
  • To be considered investment grade bullion, the precious metal product must be tradeable on the international bullion market as a bar, coin, tablet or wafer.
  • The product must be stamped with a manufacturer’s mark to guarantee its purity and quality.

ABC Bullion is the Australian market leader in producing physical precious metal products that are exempt from GST. This includes our physical cast bar range, which is marked with our ABC Bullion logo, and produced at our very own LBMA accredited ABC Refinery.

Is there tax on selling gold in Australia?

You may be required to pay capital gains tax if your investment grade bullion has a greater value at the time of sale compared to the value at the time of purchase. However, sales of investment grade bullion do not attract GST.

Is there GST on numismatic and collectible coins?

To be exempted from GST, precious metals items "must have the character of the metal rather than the character of a thing made from the metal," according to the ATO. The vast majority of bullion coins and tablets traded by ABC Bullion are exempt from GST, because they are investment grade bullion. However, numismatic coins purchased online or from a collectible coin dealer may attract GST depending on the coin.


Is there GST on gold jewellery?

Yes, jewellery usually attracts GST.

For further information, please refer to the original precious metals ruling from the ATO.






OUR OFFICES

Sydney Head Office

Phone: 1300 361 261 or +61 2 9231 4511
Fax: +61 2 9233 2227
Email: [email protected]
 

Location

Level 6, 88 Pitt Street
Sydney, NSW 2000



Trading Hours 
Monday - Friday
8:30am - 5:00pm 
 

Mailing Address

GPO Box 2435,
Sydney NSW 2001

 

 

Perth Office 

Phone: 1300 361 261 or +61 8 9325 0888
Fax: +61 8 9325 0889
Email: [email protected]
 

Location

Level 3, 40 St Georges Terrace
Perth, WA 6000



Trading Hours 
Monday - Friday
8:30am - 4:30pm 
 

Mailing Address

Level 3, 40 St. Georges Terrace
Perth WA 6000

 

 

Brisbane Office 

Phone: +61 7 3211 1114
Fax: +61 3211 0035
Email: [email protected]
 

Location

Suite 4, Level 12, 141 Queen Street Brisbane QLD Australia


Trading Hours 
Monday - Friday
8:30am - 4:30pm 
 

Mailing Address

Suite 4, Level 12, 141 Queen Street,
Brisbane QLD Australia

 

 

Melbourne Office 

Phone: +61 3 9654 9200
Fax: +61 3 9654 1666
Email: [email protected]
 

Location

Suite 801, Level 8, 227 Collins Street Melbourne VIC Australia


Trading Hours 
Monday - Friday
8:30am - 4:30pm 
 

Mailing Address

Suite 801, Level 8, 227 Collins Street,
Melbourne VIC Australia