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Frequently Asked Questions

 

Can I purchase metal from your offices?

Yes! You don't need an appointment or an account prior to visiting our offices. If you make a purchase in excess of AUD $4,999 you will need to open an account, we can assist you opening an account when you arrive. Alternatively you can open an account online.


 

Are there facilities for private transactions?

Yes.  Please request a private room with our Account Executive Team on 1300 361 261 or via email
 


 

Do I need any forms of identification to make a purchase?

If you attend our office and purchase metal up to $5,000, personal identification is not required. There is a limit of $4,999 per person per 24 hours.

If your purchase is $5,000 or more we require you to have an account, and therefore, require personal identification.

Know Your Customer (KYC), domestic and international anti-money laundering requirements, which involve having government issued photographic documents for all clients - whether buying or selling - actually helps to protect you. It means we can greatly reduce the risk of inauthentic coins and bars entering the market.

To open an account with ABC Bullion, we require details of your Driver's Licence, Passport and Medicare card, to verify your identify. This is required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).

If you do not have an account, you can create one via our online portal. It is a very quick and easy process.

Should you wish to know more, please contact our Account Executive Team on 1300 361 261 or via email.

 


 

How do I open an account with ABC Bullion?

Online
Simply complete the appropriate online application. It is a very efficient process that takes a few minutes to complete. You may need to enter details found on your:

  • Driver's Licence OR
  • Passport

ABC Bullion verifies your identity via an external company, VEDA. ABC Bullion is advised within seconds of the result of your verification and will instantly notify you that your account is open; or if required, request further identification documents.

In Store
We can open an account for you at our offices. Please ensure that you bring at least one of the following forms of identification with you:

  • Driver's Licence
  • Passport
  • Medicare Card

If you have any concerns about how we manage your personal information please check our Privacy Policy.

If you require further information, please call our Account Executive Team on 1300 361 261 or via email.

 


 

What are the methods of payment available?

In Store Payment options available:

  • Cash - Australian Dollars only
  • EFTPOS - Cards often have a $1,000 daily limit, please check limits before payment. Gift cards not accepted. Card must be in your name. No cards owned by a person that is not the person presenting the card.
  • Credit Card - Visa, MasterCard, or American Express. There is a 1.9% surcharge on all credit card payments. For security reasons, you will also be asked to provide photographic ID when paying by credit card. Card must be in your name. No gift cards or cards owned by a person that is not the person presenting the card.
  • Cheque - Pay field must be: Australian Bullion Company (NSW) Pty Ltd. No endorsed third party cheques. Cheques can take up to 4 business days to clear, including Bank issued cheques. Funds need to clear before metal is available for collection/delivery.

Internet Payment options available (your invoice will be emailed to you after you have confirmed the order online):

  • BPAY or EFT (electronic transfer) – Please note that funds must clear in our bank account before metal can be collected/delivered (this can take up to two business days).
  • Credit Card (VISA or MasterCard) - Payments are processed via BPoint (a credit card surcharge of 1.9% is charged). Conditions below:
    • Australian issued cards that are 3D Secured.
    • Payment from Australian IP addresses only.
    • No payments from behind a VPN.
  • Bitcoin and alt-coins – Accepted on request. Please call our Account Executive Team on 1300 361 261 for details.

Credit Card (First Time Payments)
For security reasons, any orders placed on a new ABC Bullion account and paid by credit card are held for at least five days before ABC Bullion releases or ships the goods.

Bank Deposit
You can deposit or transfer to our Commonwealth Bank account at any bank branch or Post Office. Our account details and your reference number are printed on your invoice above the BPAY details.

Should you require any further information please call our Account Executive Team on 1300 361 261 or via email.

 


 

What are your Bank Account details?

If you wish to pay via EFT (direct transfer), our Commonwealth Bank account details are:

Australian Bullion Company (NSW) Pty Ltd
BSB: 062 009 Account Number: 1071 6952

Swift Code for International Payments: CTBAAU2S

 


 

How do I sell my metal to ABC Bullion?

Selling metal from your storage account

If you wish to sell ABC Pool Allocated Product, ABC Premium Product or ABC Secure Product, you can easily sell it by logging in to your ABC Bullion account online and following these simple steps:

  1. Navigate to your Portfolio Summary or Metal Holdings page. Here, you will be able to view which products you have with ABC Bullion.

  2. Click the ‘Sell’ button for the corresponding metal and input the quantity or dollar value (for pool allocated metal) you wish to sell.

  3. Once the item has been ticked, click on ‘Add to cart’ and that item will be added to your sell cart. Click on ‘View Sell Cart’ in the top right corner once all items you wish to sell have been added.

  4. You will be taken to the Sell Cart page. Click on ‘Proceed to Sell’.

  5. Please ensure you have read our terms and conditions, then tick the box next to “I have read and agreed to terms and conditions”. Click on ‘Confirm Sell Order’.

  6. For added security, a pop up notification will request that you input your password again. Type in your password, and then click ‘Submit’.

  7. Your contractual agreement to sell with ABC Bullion has been confirmed and the pricing has been locked in. The final step is to click on ‘Complete Order’. ABC Bullion will email you a Purchase Order within 24 business hours to finalise payment to your nominated bank account.

Alternatively, call on 1300 361 261 and one of our friendly Account Executives will be happy to assist you.

Selling metal in your physical possession
If you have the bullion in your possession, please bring it to our offices (where an Account Executive will advise you of the buying price). Payment is only available to your bank account and you will need to supply us with your BSB and Account Number. 

Selling metal stored at Custodian Vaults
As a service to our ABC Bullion clients who store bullion at our sister company Custodian Vaults, we will happily facilitate the purchase of your bullion directly from Custodian Vaults.

Minimum requirement of 10 ounces of gold or 10 kilograms of silver is required for an ABC Bullion Account Executive to assist with the buy back at Custodian Vaults. Any amount under this minimum will need to be retrieved by you and delivered to an ABC Bullion office.

To arrange a buy-back at Custodian Vaults:

  1. Please contact an ABC Bullion Account Executive on 1300 361 261 or at comms@abcbullion.com.au to arrange an appointment at Custodian Vaults .
  2. An Account Executive from ABC Bullion will meet you at Custodian Vaults at the pre-arranged time.
  3. The Account Executive will then verify your bullion and process the purchase.
  4. Once your Account Executive has raised a Purchase Order, a contract is entered into and cannot be reversed. We will ask you to sign the form and to provide us with your bank account details. Please note that we cannot make payments to third party accounts, so the bank account name needs to match the name of the person or entity (company, trust, SMSF, etc.) selling the bullion.

In all instances, a Purchase Order is raised and the price is locked in.

Our buy back pricing is updated every 5 minutes, to most accurately reflect the current international market prices for gold, silver, platinum and palladium. ABC Bullion prices for gold, silver, platinum and palladium are sourced from independent pricing sources, primarily FastMarkets, a globally recognised provider of precious metal pricing information.

Once your Account Executive has raised a Purchase Order, a contract is entered into and cannot be reversed. We will ask you to sign the form and fill out your bank account details – bank account name, BSB, and account number – so that our accounts team can transfer the funds directly to your bank account. Please note that we do not make payments to third party accounts, so the bank account name needs to match the name of the person or entity selling the metal.

Once the signed purchase order has been received, the ABC Bullion finance department will process payment to the nominated bank account within 48 hours. Please note: this does not guarantee that funds will be in your bank account within 48 hours. 

Unfortunately, we do not provide cash or issue cash cheques.

 


 

Why are the selling and buy back prices different?

The difference between the sale and buy back price is called a 'spread'.

These prices are different to allow for different trading and handling costs associated with selling and buying precious metals. Like any trader, ABC Bullion makes a small margin on sales of bullion, and a small margin on any bullion bought back.

 


 

I have forgotten my client code, how can I find it?

ABC Bullion takes its privacy obligations seriously.  To ensure compliance with the Australian Privacy Principles and to maintain a high level of security for your investment, 3 options are open to you if you forget your client code:

  • Click on 'Forgot Client Code?' which will send a notification to your Account Executive, who will promptly contact you.
  • Phone us on 1300 361 261 and after verifying your identity, we can provide these details extremely quickly; our phone lines are open 08:30 a.m. to 5:00 p.m. Monday to Friday.
  • Email us.

 


 

I've forgotten my password, how do I reset it?

If you've forgotten your password you can re-set it via our website.

If you have not logged on before on our website, your Account Executive will need to activate this function. Please contact us on 1300 361 261 or via email.

 


 

How do I update my personal details?

In order to update your personal details such as your residential or mailing address, we require you to contact your Account Executive on 1300 361 261 who will ask you to email new identity documents via email.

We will ask you personal details over the telephone to ensure security of your account and investment.

 


 

Can I send someone to collect an order on my behalf?

Yes, if that person is an Operating Authority on your account OR if they have been added to your account as a Collection Authority. In both examples your nominated collection agent must bring their driver’s licence or passport for identity verification purposes at the time of collection.

If you require assistance, please contact your Account Executive on 1300 361 261 or via email.

 


 

How long will you hold my bullion for me after payment?

Generally, ABC Bullion will hold your metal for 14 business days from the date that your payment clears. We do ask that you make arrangements to collect at your earliest convenience. Please let us know if you are having trouble getting in to collect your bullion.

Storing your metal adds additional costs but we can also arrange for delivery (at a fee) or assist you with moving it into a safety deposit box. You may like to look at our sister company Custodian Vaults when considering your storage options and charges.

 


 

How much is the shipping/delivery charge?

Secure Delivery To Your Door
We have clients all over the world, so we understand the importance of a delivery service which can get your investments to you quickly and securely. We send all parcels within a few business days after your payment clears. In most cases, your parcel will be received within 2 business days after being dispatched. If paying by credit card for your first purchase with ABC Bullion, the parcel will be held for up to 5 business days before shipping, then moving forward you will have normal dispatch times.

Parcels are delivered straight to your door by secure courier, and any person who is available at the nominated delivery address will be able to sign for it. If no one is available to sign for the parcel, the courier will leave a note and the package will be taken to the nearest post office or depot for you to collect in your own time. 

We use a simple system to get your purchases where you need them. 

Delivery Calculation
In Australia, all parcels are calculated at $25 per kilogram (or part thereof) nationwide including GST.

  • Orders over $20,000 are split into 2 or 3 parcels and sent on separate days
  • All parcels are sent via StarTrack except for individual products valued at over $20,000 or order of 10kgs or greater of silver (quoted separately)
  • Orders over $60,000 will be quoted separately and delivered by secure courier
  • You will be emailed a tracking number so you can track your order
  • Your parcel will be sent out the day following your full payment clearing

Insurance
For your peace of mind, all parcels we deliver include full insurance cover, to protect your investment, however far it needs to travel.

This is calculated at 1% of the purchase price of your product.

Example

   Freight                        Insurance                     Total                      
 1 x 1 oz ABC Gold (valued at $1580)         $25  $15.80  $40.80 (inc GST)

 


 

What are my Product & Storage options?

We have four different product and storage options available to you. These are:

ABC Pool Allocated Product Storage
ABC Bullion Pool Allocated Product is the perfect choice for new precious metal investors and regular traders.
 
Rather than buying a specific physical bar, investors in ABC Bullion Pool Allocated Product can buy a ‘share’ in a pool of gold, silver, platinum or palladium, managed by ABC Bullion

Pool Allocated Product has no storage fees, and investors can withdraw metal at any time by turning their pool holding into a coin or bar, and paying a small fabrication fee known as a 'barring fee’.

ABC Secure Product Storage
Available for all standard bullion products (all ABC Bullion and PAMP products, Royal Canadian Mint Coins and Perth Mint Gold Coins). We do not store Perth Mint Silver Coins.
The bar/s you purchase are held in storage with ABC Bullion, alongside with other products in storage.

If you withdraw them, you may not get the very same product/s you placed into storage, but you will receive exactly the same size, brand and type of bullion product.
We require 48 hours notice to retrieve your products from storage.

ABC Premium Product Storage
Available for certain products that are stamped with a unique bar identity number and are specifically allocated to you.

If you withdraw the bar/s you will receive the exact same bar you placed into storage.

We require 48 hours notice to retrieve your unique bar/s from storage for you to inspect.


Safety Deposit Box
You can store your bullion or any other valuables in your own safety box by leasing a safety deposit box from ABC Bullion’s sister company, Custodian Vaults, located at 74 Castlereagh Street, Sydney.

Custodian Vaults is a purpose-built facility featuring cutting edge technology and 24/7 security monitoring.

To secure your safety deposit box with Custodian Vaults please call (02) 9011 7355 or book a tour via www.custodianvaults.com.au.

 


 

Can I view my storage account and metal balances online?

Yes, you are able to view your metal balances online. Simply log in to your account, click on the tab with your name in the top right corner, then go to the ‘Metal Holdings’ tab. Your metal balances are categorised into the different types of metal you have in storage with ABC Bullion (i.e. Gold, Silver, Platinum and Palladium).

Here, you are able to view the weight (in both oz and kg) of your metal, along with the portfolio value of your metal at that time (based on the ABC Bullion spot price). Your Gold Saver holdings will be shown separately. Your metal balances are also represented in column graphs as well as in percentages.

 


 

How often do you send out storage statements and audit reports?

Storage statements and storage invoices are automatically sent out to clients at the end of each quarter (every three months).

Audits of our physical metal holdings are conducted every six months and the audit reports are uploaded to our website. ABC Bullion has appointed William Buck Chartered Accountants, to independently conduct audits of ABC Pool Allocated Products, ABC Secure Products and ABC Premium Products.

If you have any questions, please contact your Account Executive on 1300 361 261 or via email.

 


 

Can I store metal with ABC Bullion if I do not have an account?

Whilst you aren't able to store your metal with ABC Bullion without an account, we do have a storage solution for you. Our sister company Custodian Vaults offers a secure, discreet and affordable storage solution, not only for your bullion but for all your other precious items as well.

Safety deposit boxes start from as little as $22 per month.  Please contact your ABC Bullion Account Executive or Custodian Vaults directly on (02) 9011 7355, or visit custodianvaults.com.au


Why Choose Custodian Vaults?

Custodian Vaults is a purpose built safety deposit box facility featuring cutting edge technology and monitoring.

At Custodian Vaults, the items that you can choose to store in your safety deposit box are limited only to the size of the box that you choose. Common items that are stored include gold and silver bullion, rare coins, important and confidential documents, jewellery, diamonds, precious stones, family heirlooms, photographs, passports and birth certificates, sentimental items, along with data and backup drives. Ultimately, anything that holds value for you is worth keeping safe.

If you have any questions regarding the storage of any item or which size box is most suitable, we will be more than happy to help.

Save time and money! When you buy your bullion from ABC Bullion we'll transport your bullion to Custodian Vaults at no charge.


 

What is the spot price?

The spot price is the current trading price of the metal as listed on the metal exchanges, which we use as a benchmark for our pricing. The spot price is based on huge, bulk orders of bullion and doesn't take into account the cost of making the metal into coins or bars, transporting it, storing it or retailing to the investor.

 


 

How often do you update your prices?

Our prices are live and updated on a continuous 5 minute cycle.

On our website we have a countdown timer until the next cycle. Live prices are available on all products.

If you require any further information, please contact our Account Executives on 1300 361 261 or via email.

 


 

Can I lock in a price for metal?

Yes! If you are an account holder you can place an order online 24/7, 365 days a year or during our business hours by calling our Account Executive team on 1300 361 261.

Once you have locked in the price and confirmed your order or purchase order you are then bound by the Terms of Business. Please ensure you have sufficient funds to cover the purchase before you agree to go ahead with it.

 


 

Can I cancel or change an order or buy back of metal?

When you instruct us to either sell or buy metal, once the confirmation button is pushed, a legal and binding contract is formed. You cannot cancel a contract if you change your mind.

We strongly recommend you read our Terms of Business to familiarise yourself with our processes.

If you require any further information, please contact your Account Executive on 1300 361 261 or via email.

 


 

What is a Troy Ounce?

A Troy Ounce is an imperial measure and used to gauge the mass of precious metals.

There are 31.1035 grams in a troy ounce, and 32.15 troy ounces in 1 Kilogram.

A Luong is 37.5 grams and is traditionally traded in Asian markets.

 


 

What is the difference between ABC Bullion and PAMP brands?

ABC Bullion
ABC Bullion is our own brand of precious metals, refined in Australia and stamped with our ABC Bullion logo. ABC Refinery, the exclusive manufacturer of ABC Bullion branded products, is the only independent LBMA and SGE accredited gold refinery in Australia, attesting to the quality and purity of our gold.

ABC Bullion offers superior cast bullion product and its signature minted collection, The Eureka

PAMP
PAMP products are refined in Switzerland and stamped with the PAMP trade mark. PAMP is an internationally recognised product and all products come with an assaying certificate.
Both brands are of investment grade standard and are traded domestically and internationally.
 

 


 

Do your products come with a certificate?

ABC Bullion
ABC Bullion offers individual certificates of authentication with all 1kg ABC Bullion gold and silver cast bars, which are also serialised. These certificates, which specify the individual bar numbers, weight, origin and metal fineness, give you even greater certainty regards the purity of investment grade precious metal bars.

Our Eureka Signature range of minted bullion products is sealed in protective ABCeal™ tamper-proof packaging, guaranteeing origin, assayed fine previous metal content, weight and quality.

ABC Refinery, the exclusive manufacturer of ABC Bullion branded products, is the only independent LBMA and SGE accredited gold refinery in Australia. ABC Refinery has also been awarded the National Association of Testing Authorities (NATA) accreditation. These are all world recognised accreditations, attesting to the quality of all ABC Bullion product.

PAMP
PAMP bars are individually numbered and come with assay certificates. Certificates can be separate to the product or as part of the packaging. Most smaller PAMP minted bars are supplied in tamper proof packs known as CertiCards.
 

 


 

What is the 'barring fee' for ABC Pool Allocated Product?

The barring fee is the cost to make a specific bar and is the about the same amount you saved initially when purchasing ABC Pool Allocated Product.  The barring fee of any product can be calculated as the difference between the selling price of that bar and the equivalent selling price of ABC Pool Allocated Product. So the barring fee is roughly the same as the amount you saved initially with choosing ABC Pool Allocated Product, as ABC Pool Allocated Product takes the cost of making the specific bar out of the price.  For example, if you buy 5oz Pool Allocated gold, as opposed to a 5oz ABC cast bar, you save $54.80, which is the barring fee for a 5oz ABC bar.  Because barring fees are considered a “service”, they attract GST.  Accordingly, the total cost to convert ABC Pool Allocated Product into a 5oz ABC bar is $60.28.  Different bars have different barring fees.

The barring fee is only charged if you want to convert ABC Pool Allocated Product into physical metal for you to take out of storage.  If you elect to sell back to ABC, no barring fee is charged. Different bars have different barring fees, but the 'barring fee' refers to the cost of making that particular individual bar, from a larger bar of gold or granules etc.
 
No notice is required to withdraw from ABC Pool Allocated Product. Simply come into our office, pay the barring fee for whichever bars you desire and we take the metal out of the balance in your ABC Pool Allocated Product account. The process usually takes around 10 minutes.
 
 


 

Why is the price spread more on Silver than Gold?

This reflects the following factors that effect all dealers in precious metals:

1. Logistics
It costs significantly more to transport and vault silver than it does gold. With silver being approximately 50% less dense than gold and less than 1/50th of the price, silver takes up over 100 times more space than gold for the same dollar value.

A million dollars of gold fits in a briefcase. A million dollars of silver fits on a Chep pallet.

2. Refining costs
Most silver is from mines that are predominantly copper or lead/zinc mines. Silver in its raw state forms compounds with these other metals and it takes a significant amount of energy and chemicals to separate the relatively small amount of silver. With silver being over 50 times less valuable than gold the percentage cost of refining silver is higher than gold, which tends not to form strong bonds with other metals.

3. Market forces
The gold market is significantly larger and more competitive than silver and one has to meet the market. The market for silver is less competitive, and this does factor into the price spread to a small degree. Because of our scale, ABC Bullion offers highly competitive pricing.

 




Where are your offices located, what are your opening hours and what are the convenient public transport options?

Sydney Office:

Level 6, 88 Pitt Street, NSW 2001

Phone: 1300 361 261 or (02) 9231 4511
Fax: (02) 9233 2227

Opening hours: 08:30 a.m. to 5:00 p.m. every weekday

Transport link: Martin Place is the closest train station. Wynyard Station (Pitt Street exit) and St James Station are also conveniently located. Any bus stop in the vicinity of Martin Place is very close by.

Perth Office:

Level 3, 40 St Georges Terrace, WA 6000

Phone: 1300 361 261 or (08) 9325 0888
Fax: (08) 9325 0889

Opening hours: 08:30 a.m. to 4:30 p.m. every weekday

Transport link: Perth Underground Station is the closest train station.

Hong Kong Office:

Mailing Address:
Unit G1, 5th Floor Kaiser Estate Phase 2, 47-53 Man Yue Street, Hung Hom Kowloon, Hong Kong

Phone: +852 3904 2148
Fax: +852 2774 1677


For all offices: comms@abcbullion.com.au

If you have an account, you can purchase metal on our website 24 hours, 7 days per week. Opening an account with ABC Bullion is very easy and can be completed online in a minute. You will need your Driver's Licence, Medicare Card and Passport handy for ID verification